1. History

Since get downing out in 1989. the Glad Group has grown to go one of Australia’s taking belongings service suppliers. Initially established as Glad Cleaning Services. the company provided cleaning solutions for shopping Centres and concerns. In November 2006 Glad Cleaning Services re-branded itself to the Glad Group. now offering integrated belongings solutions. With a strong focal point on client service and great value pricing. the Glad Group has continued to develop and keep long-run relationships with its clients over the old ages. Company laminitiss Nick and Lucy Iloski recognised there was a demand to offer an incorporate service that specialised in flexible solutions for the retail and commercial markets. Their client focused attack was welcomed in the market and the company grew quickly. Today. the Glad Group excels in five cardinal belongings services: Retail Cleaning. Commercial Cleaning. Security. Maintenance. and Waste Management & A ; Environmental Solutions. Glad offers these services separately. or as an incorporate belongings solution.

2. Introduction

2. 1. Customer Service

The Glad Group is based on a civilization of unity and dedication. ‘Commitment without compromise’ underpins every operation Glad undertakes. Glad Group takes client service earnestly and aims to present digesting value through advanced. client focused belongings solutions that provide a safe. clean and friendly environment for clients. their clients and the community. High criterions of client service are obtained through employee preparation. conformity. and industry invention and encompassing engineering. Persons are empowered through an environment of support and encouragement. doing service and solutions quicker and easier for clients. The Glad Group believes trust. unity. and dependableness is indispensable in every working relationship and ever treats clients. employees. contractors and community ethically and with regard.

2. 2. Quality Control

The Glad Group is accredited to ISO 9001 Quality Management System. AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glad’s comprehensive integrated direction system along with the usage of Praxeo and Kevah package ensures the staff comply with the current Torahs. Acts of the Apostless. ordinances and codifications of pattern. This has created a safer and more unafraid work environment. ensuing in a progressive decrease in incidents and accidents.

3. Location

The Glad Group has been supplying belongings services to the Australian market since 1989. Today the Glad Group is proud to supply services nationally to a scope of market sectors including major. regional and neighbourhood shopping Centres. commercial edifices. schools and universities. federal. province and local authorities offices and fiscal establishments. Glad Commercial Cleaning has several work locations. Investa Property Group. which is one of the clients of Glad Group. owns the office edifice at Deutsche Bank Place. 126 Phillip Street. Sydney. Located on the premier eastern border of the CBD. Deutsche Bank Place has commanding and unrestricted positions of Sydney Harbour and the Botanical Gardens and it is really convenient for employees to go to and from.

Deutsche Bank Place is a 240 m skyscraper in Sydney. New South Wales. Australia. It is located at 126 Phillip Street in the north-eastern terminal of the cardinal concern territory. across the route from Chifley Tower. Construction began in 2002 and was completed in 2005. The building’s designer is Norman Foster of Foster and Partners. Deutsche Bank is the primary renter. busying 9 floors and having the naming rights. It is owned and managed by Investa Property Group. Other major renters are Allens Arthur. Bain & A ; Company and Seven Wentworth. The 42. 256m? of entire net lettable country boasts a NABERS Energy evaluation of 4. 5 stars and a dramatic entry place. The edifice besides offers cafes. a brassiere. tenant showers. cabinets and motorcycle racks. a kid attention Centre and out-of-door countries. Located at the top of Hunter Street in the bosom of the CBD. it is readily accessible by auto and all public conveyance options.

3. 1. Entree

It is really of import these sort of commercial edifices to be easy accessible because there are tonss of employees working in this edifice presuming 100 people for each degree for a edifice that has 31 commercial degrees beside other workers such as cleaners and securities every bit good as to have the bringings inside handily and seasonably.

4. Action Plans

4. 1. Sustainability

At Glad people believe corporate duties include protecting the environment. That’s why an commissioned environmental direction system was developed. This system helps place merchandises or services that could impact the environment. To help the system several policies. codifications of pattern. guidelines and International criterions were adopted which exceed legislative conformity. All this ensures the best result for the environment. Every Glad employee receives developing and development in the company’s environmental system. It is really of import to continuously develop and orient site specific preparation and instruction bundles that focus on recycling and sustainability solutions and processs. The Glad Group usage and offer the following environmentally friendly merchandises and services: ?Green cleansing merchandises and H2O wise machines

Reclaimable microfiber cleansing fabrics
Water recycling merchandises
Biodegradable merchandises
Waste direction ( recycling ) consultancy
Recently. Glad acquired the most powerful portable high force per unit area steam cleansing agent in Australia. This new chemical free steam cleansing agent is a powerful unit that is non merely environmentally friendly but besides provides:



Improved degrees of sanitation
Indoor/outdoor applications
Graffiti remotion
Water heated to highly high temperatures – killing bacteriums. mold and viruses in big countries
Chemical free portable high force per unit area steam cleansing for rugs
Ideal for pavement/hard surfaces/entries & A ; frontages
Pollution free operation
Uses recycled H2O system
Extraction of waste H2O ( waste H2O is taken to the site and so removed from the site )







4. 1. 1. New Steam Clean Technology

The Glad Group have nomadic chemical free cleaning engineering that can come to your site and clean merely about anything. from floors and rugs. to auto Parkss and railroad platforms. Not merely does the system of high force per unit area ( 3000 PSI ) and steam ( 260A°C ) clean. it besides removes the waste and residue immediately via the extraction system ( 400 foot of hosiery ) . Furthermore. non merely does the truck conveying its ain H2O. it takes the waste H2O off for recycling.

4. 2. Hazard and Insurance Management

The Glad Group takes hazard appraisal and hazard direction really earnestly. Glad’s comprehensive attack ensures clients ; their clients and employees are safe from jeopardies that might do hurt. Glad committee Proclaim to actively look into and pull off public liability claims fleetly and professionally on behalf of the Glad Group and clients. Prior to the beginning of any contract a hazard analysis is conducted. site specific safe work method instructions are designed and so audit on an on-going footing.

To further better safety. Glad besides operates a film editing border package system called Glad Easi. It’s a touch screen describing plan designed to supply an effectual and auditable trail of information sing employees. contractors and visitants within work sites. Due to the comprehensive attack to wellness & A ; safety and the efficiency of describing methods. the Glad Group has one of the lowest public liability and workers compensation premiums in the industry. This consequences in considerable cost nest eggs to clients.

4. 3. HR Conformity

The Glad Group is accredited to ISO 9001 Quality Management System. AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glad’s comprehensive integrated direction system along with the usage of Praxeo and Kevah package ensures the staff comply with the current Torahs. Acts of the Apostless. ordinances and codifications of pattern. This has created a safer and more unafraid work environment. ensuing in a progressive decrease in incidents and accidents

4. 4. Initiation and Training

All Glad Group employees are selected through an extended interview procedure. Applicants must besides supply grounds of their eligibility to work in Australia. Further cheques such as. criminalism record and in-migration ( DIMA ) are so conducted by the Human Resource Department to guarantee eligibility. Prior to publishing all cleaners. security guards and care forces with photo designation cards. the Glad Group supply elaborate initiation preparation at Head Office via Glad Compliance Department. This includes a figure of developing videos integrating OH & A ; S endorsed processs and elaborate site instructions. All preparation is evaluated and recorded on an employee’s electronic preparation record. Eligible staff is besides enrolled in Certificate I. II. III and IV classs in Cleaning and Asset Maintenance. Each of supervisors has a certification in Asset Maintenance and extended site experience for commercial and retail sites. 5. Invention

5. 1. G. M. R

The Glad Mobile Reporting system is a powerful and flexible package solution used on manus held PDA’s. This package has assisted the Glad Group in the direction of belongings services and the assets and life rhythms of our client’s belongingss. The benefit it provides to clients is real-time on-site review studies such as:

Quality confidence reviews
Incident/accident coverage
Damage/condition coverage
OH & A ; S audits


5. 2. Glad Easi

The GLAD EASI system is a touch screen package solution designed to supply an audit trail of critical information for the Glad Group and its clients. The GLAD EASI system captures informations such as:

Time and attending
Employees come ining and go outing the premises with bringing of information at both entry and emersion
Authorized entry for contractors and safety demands to be met on entry and emersion
Safety facets associated with the sites


The system is besides used for ongoing preparation of site forces via extended OH & A ; S picture series.

5. 3. Escalator clause Machine
An advanced widely used easy to travel machine to clean difficult floor. staircase and escalator is coming shortly to be used non merely for easiness of usage but to salvage clip as good.